Hayward Pool Products - Very Poor Customer Service

I purchased 4/4/2016 a $540 Hayward pool filter from Amazon and installed it a week ago.Installed it without opening it up to make sure the filtering elements were inside.

Guess what they weren't. Julio from Hayward customer service to me today, 4/23/2016 that the filtering elements are not covered under the warranty and I'd have to go to Amazon as Hayward would not help me. He indicated someone at Amazon must have removed the element and sent it to another customer.

Unless Amazon has a supply of the heavy duty Hayward boxes I can not believe anyone opened the package as it was sealed as original from what I could tell

WOW!!Every package I open says contact manufacturer do not take it back to the retailer.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Value for money
Advertised vs Delivered
Customer service
Product or Service Quality
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Bad service
    • Defective equpment

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Model De3620
Review category
Plumbing fixtures
review #852956

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