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2.3

I love their products, however, their service and support is the worst I have ever encountered. After waiting on hold for tech support for 30 mins.

(no one ever picked up and no indication that I still had a connection), I called customer service. A young lady heard my complaint about the lengthy hold time, took my contact info and assured me that someone would contact me shortly. Of course, 2 1/2 hrs. later, no one has and I'm not holding my breath for a call.

This is not my first experience of this kind with them. In the past I got tired of holding and hung up (apparently, that's their goal) or when I did get someone, they acted as if I should have known what they know.

Once or twice I think I knew more than they did. I am completely fed up and will never buy Hayward again just because of the lack of support for their products and customers.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 628 Henry St, Elizabeth, NJ 07201, USA

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Homer Umb

Dear twoforx,

Thank you for posting your review our service and support at Hayward. Your feedback is appreciated.

My apologies for your experience. I'm glad to assist you.

Please contact me at your convenience. My email address is: CustomerSupport@Hayward.Com

Please reference this posting when replying: 1063338

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