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I wanted to replace my current Haywood pool pump with a new variable speed , more efficient Hayward pump. I have been dealing with the Hayward customer service department, for six weeks trying to get just three simple questions answered.

Related: Hayward Pool Products - Called customer support to ask about life expectancy

I just want to make sure that I was ordering the proper pump, and you would think that I was dealing with people from a foreign country. In five different emails they have failed to supply an understandable answer. Their email response time is five work days. I have asked for a different representative for help and only got a response from, I believe the same person.

Except she no longer supplies her name at the bottom.

I called Hayward on the phone and was put on hold until I hung up, one hour later. Don't waste your time with the Hayward customer service department, they are idiots.

Product or Service Mentioned: Hayward Pool Products Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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HaywardPoolProducts
#1362492
Hayward Pool Products Verified Representative

Dear anonymous,

My apologies for your experience with our technical support. I'll be glad to assist you.

Please feel free to contact me. My email address is CustomerSupport@Hayward.com

Please reference this posting when replying:

1087892

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