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Had an issue with an out of warranty part on my $1300 pool pump. Paul a customer service rep. in Rhode Island was great and helped rectify the issue in providing the part and all I had to pay was labor. Hayward indeed stands behind their products and they have a...
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4.8
I liked
  • Paul - csr in rhode island
#1007541
I've used Hayward products for over 20 years so I believe I am an expert reviewer and customer. In a word, their products are complete JUNK. They are designed to fail and when you go to Hayward for help, it's more money! They don't honor warranties, their equipment is...
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1.5
I didn't like
  • Poor design
  • Nobody listens or offers to help
  • Cheapness
#1006957
I purchased this $400 LED Colorlogic Light from Poolweb on Amazon. The light was taken out of the sealed Hayward box, wired to a 12 VAC source and did not power up. However, a second unit did. Poolweb said it did not handle warrant issues and told me to send it back to...
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2.2
Westhampton Beach, New York
I didn't like
  • Bad service
#951480
I purchased the Hayward salt genarator 4 years ago. We use the pool 3 maths a year so it's not like it ran for 12 maths a year! We live in the north east. After a total of 12 months of use and highly recommended from Leslies pool supply, the mother board crashed. I...
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Anonymous
Geez4really

We purchased a new pool in 2009, we were sold this wonderful salt system better for you skin, won't burn eyes and the biggest so much easier to maintain a clear pool. Well we ...

HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for reviewing the Hayward Swim Pure Plus Salt Chlorinator. My apologies for both the product experience and the support experience, but your feedback...

My first Hayward heater lasted 16 years. So we were doing something right. Based on this fact we bought another Hayward heater. Big mistake. It started leaking after 13 months. Fought with Hayward and finally got a new heating core. This one lasted 3 years and...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for reviewing the Hayward H250 heater. My apologies for both the product experience and the support experience, but your feedback is most appreciated...

I called regarding my ProLogic Control Panel for my salt water pool. All I needed was to make sure my settings were correct for the panel to work correctly because my system was not generating salt on it’s own, therefore, I had to manually turn it on every day. After...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear bstulacr,Thank you for reviewing the Hayward ProLogic. My apologies for both the product experience and the support experience, but your feedback is most appreciated. Ple...

1.0
Franklinville, New Jersey
I didn't like
  • Bad service
#932042
I am very disappointed with the recent Hayward purchase from my pool supplier. I have owned an in ground pool vacuum for 7 years. This summer I had to replace the bristles along the bottom of the vacuum. I bought a new set in June 2016. By September2016 I was back at...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,My apologies for your experience with this product but your feedback is certainly appreciated. For assistance with this matter please contact me at your conven...

Biglerville, Pennsylvania
#924831
This product ( at least the one I have) is a piece of garbage. After 3 months heat exchanger rotted out and the spring on the check valve rotted out. Hayward replaced this (got lecture on water chemistry).Two months later same thing. Had been checking water weekly....
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Anonymous
Anonymous

Hayward never responded; Guess next step is to see a lawyer

HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear chuck7014-0_0,Thank you for posting your review. My apologies for the difficulty you've experienced with this repair but your feedback is most appreciated. I'd like to as...

2.2
Craiova, Dolj
I didn't like
  • Should of replaced heater
#909642
Pool pump casing started leaking 4 months after the warranty expired. The rep told our pool builder that it is not uncommon for the casing to spring a leak. No back up to a product that is just a little over three years old. A pool pump casing should not have a leak...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for your review. I appreciate your feedback and the difficulty that you've experienced. I'm glad to assist you with this. Please contact me at your co...

Anonymous
Anonymous

Thank you for your review. I appreciate your feedback and the difficulty that you've experienced. I'm glad to assist you with this. Please contact me at your convenience. My ...

I liked
  • Getting the run around
I didn't like
  • Defective equpment
#906161
Hayward Pool Products - Why is everyone complaining?
Hayward Pool Products - Why is everyone complaining?
I am in this business for 27 years and all I do is service and repair of pool and spa heaters. Correct sizing, installation and proper annual maintenance will insure trouble free operation of your unit. I have seen rat chewed wiring inside units, Open doors and...
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4.6
I liked
  • Great products
#901580