Josh W Fem

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Verified Reviewer

Technical support for aquaconnect

It took over a week to get a response from customer service for a technical support issue, and they do not provide live technical support. One of the worst customer service experiences I've had.
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Preferred solution: Technical support to resolve issue

User's recommendation: Avoid this company

Sergio A Elb

You guys suck

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Hayward Pool Products - You guys suck
Pool pump connectors. You guys are selling pool pumps and nobody in the US sells them he ffing connectors. Pump mod.BHP1500II Ive spent over a month trying to get those parts . Half the time buying your *** products that you sell to me and they are the wrong ones.
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Preferred solution: Get me the right damn connectors. The mail threads measure two and nine sixteenth I can’t find anything like that and I don’t want to choke inlet by putting threads on the inside

User's recommendation: Never buy this crap

1 comment
Newell Meh

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

Anonymous
map-marker Havertown, Pennsylvania

Hayward pool super pump700

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After 2 years motor is going .. screeching Called and put in claim but havent heard from anyone in a week
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Natanya Qbz
map-marker Bengaluru, Karnataka

Swimming pool Multi port Value

Any Hayward dealer from India please let me know am from bangalore u have any suppliers from Bangalore or india
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User's recommendation: Hayward product needed

1 comment
Natanya Qbz

Any contact number Hayward product

Leo D Vuh

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Verified Reviewer

Warranty

My swing pole motor on the pump quit May 18 and as of today May 28 I still have no resolution. Only promises that the motor has been ordered.
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Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Buy anything but Hayward

Fredi Bdt

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Verified Reviewer

You have discounted your support line.

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My app shows an active connection and systems on, but system shut down and we very time I try to make changes with system I get alarm email notification
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Preferred solution: Customer service assistance to solve my problem.

Anonymous
map-marker Mokena, Illinois

Heat exchanger

It leaks bad quality not my ph. Yes it is. Had a heater for 10 years. Haywood. Never had a water leak just need other parts . A year and half. Old. Leaking water bad exchanger. I have talked to other people that have pools. Same problem. A radiator shop. By me. Checks. 6 to 10 exchange a year most of them can’t be fixed. The pool store by.me had one 3 month old bad exchanger great escape . Made a claim last year
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Anonymous
map-marker Keller, Texas

No one answered

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No one answered and I had to spen 2200 dollars for a new pump because yall did not answer for a part and apparently and yet I had to google search, yall discontinued. You need better customer service who actually answers the phone.
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User's recommendation: Don’t use Hayward.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Mill, South Carolina

Pump not working

Hayward Pool Products - Pump not working
I have not heard from anyone about the warranty on my pump.. please give me a call at 704281**** my name is kay Clark
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Justin B Pqr

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Verified Reviewer

Terrible equipment and tech support

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This is 2023, clean out your mailbox so people can make phone calls. The equipment they sell isnt compatible with much and the software they offer is obsolete and cant communicate with Wi-Fi without being blocked, or it has to be a specific Hz, or IP addresses are being blocked.

The tech support is beyond useless, theyve blamed everyone from my internet provider to the pool install (which was done 10 years ago and everything worked fine until I got duped into using Hayward). Im ready to have it all packed up and dumped on their doorstep along with everything my dog has left in the grass in the back yard.

Thats all their equipment is worth. Ive spent 2 fulls days on the phone with them and still nothing.

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Loss:
$1800
Pros:
  • Logo is a nice color of blue
Cons:
  • Tech support
  • Compatibility
  • Options

Preferred solution: I want it to work and for them to make it work.

User's recommendation: Use any other company besides Hayward

Chris F Koz

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Verified Buyer
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Verified Reviewer

DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!

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Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE! - Image 2
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE! - Image 3
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE! - Image 4
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE! - Image 5

DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!

I purchases a in ground pool from a pool contractor who is a hayward distributor for $125,000.00.

After the pool was complete they registered all of my equipment with Hayward. I had a small problem with Hayward lights not work so a hayward distributor came out and fixed it under warrantee. Well my chlorine was not holding so the same Hay ward distributor came out and said my salt cell prematurely went bad and that I needed to call Hayward to get it replace under warrantee. So I did call hayward.

They ask me if I can provide them with the serial number on the until. Well I looked for the serial number and I do not see one.

So they claim without the serial number they cant warrantee it. They has all the equipment register when the pool was complete and did some warrantee work already so they know the equipment is theres and when it was installed but still will not warrantee the equipment that is clearly theres

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Loss:
$450
Cons:
  • Do not honor there warennte

Preferred solution: I want hayward to honor there warrantee on my salt sell

User's recommendation: DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!

1 comment
Newell Meh

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

USA s

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Verified Reviewer

I have a Hayward h series heater throwing a code...

I have a Hayward h series heater throwing a code h5 or HS how do you get rid of them I did everything under the book service book says replaced everything I do not have a bypass
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1 comment
Newell Meh

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

Nicholas C Sjj

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Verified Reviewer
| map-marker Phoenix, Arizona

Pool filter repairs. How to remove pipes in s311sx filter

After hours. I need to call back during normal business hours Skdjdjdjjdndndndndndndndndmdndjdndmdmdndndn
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Edward H Bje

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Verified Buyer
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Verified Reviewer
| map-marker Coram, New York

T15 cell failed after 1 season

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Hayward Pool Products - T15 cell failed after 1 season
Hayward Pool Products - T15 cell failed after 1 season - Image 2
Hayward Pool Products - T15 cell failed after 1 season - Image 3
Litterly to the day I installed mt aquarite salt gen the cell failed. I opened a case with support and a week later I get a email to watch some videos on how to fix it. Which didn't work. I ended up buying a refurbished one for cheaper
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Loss:
$434

Preferred solution: Replacement

User's recommendation: Buy another product

1 comment
Newell Meh

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

Edward H Bje

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Coram, New York

T15 cell stopped working after 1 season

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Hayward Pool Products - T15 cell stopped working after 1 season
Hayward Pool Products - T15 cell stopped working after 1 season - Image 2
Hayward Pool Products - T15 cell stopped working after 1 season - Image 3
Bought a salt gen system from Hayward in June 2021. This June the cell fails. I opened a case with Hayward and no one responds for a week. Then I am sent a email telling me to watch videos. I need a replacement cell. I ended up buying a refurbished one to hold me over
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Loss:
$434
Pros:
  • Availability
Cons:
  • Bad service
  • Poor customer service

Preferred solution: Replacement cell and a refund for my buying a refurbished cell

User's recommendation: Buy another product