Hayward Pool Products
Reviews and Complaints
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Verified ReviewerTechnical support for aquaconnect
Preferred solution: Technical support to resolve issue
User's recommendation: Avoid this company
You guys suck
Preferred solution: Get me the right damn connectors. The mail threads measure two and nine sixteenth I can’t find anything like that and I don’t want to choke inlet by putting threads on the inside
User's recommendation: Never buy this crap
Hayward pool super pump700
Swimming pool Multi port Value
User's recommendation: Hayward product needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Buy anything but Hayward
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Verified ReviewerYou have discounted your support line.
Preferred solution: Customer service assistance to solve my problem.
Heat exchanger
No one answered
User's recommendation: Don’t use Hayward.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fort Mill, South CarolinaPump not working
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Verified ReviewerTerrible equipment and tech support
This is 2023, clean out your mailbox so people can make phone calls. The equipment they sell isnt compatible with much and the software they offer is obsolete and cant communicate with Wi-Fi without being blocked, or it has to be a specific Hz, or IP addresses are being blocked.
The tech support is beyond useless, theyve blamed everyone from my internet provider to the pool install (which was done 10 years ago and everything worked fine until I got duped into using Hayward). Im ready to have it all packed up and dumped on their doorstep along with everything my dog has left in the grass in the back yard.
Thats all their equipment is worth. Ive spent 2 fulls days on the phone with them and still nothing.
- Logo is a nice color of blue
- Tech support
- Compatibility
- Options
Preferred solution: I want it to work and for them to make it work.
User's recommendation: Use any other company besides Hayward
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
I purchases a in ground pool from a pool contractor who is a hayward distributor for $125,000.00.
After the pool was complete they registered all of my equipment with Hayward. I had a small problem with Hayward lights not work so a hayward distributor came out and fixed it under warrantee. Well my chlorine was not holding so the same Hay ward distributor came out and said my salt cell prematurely went bad and that I needed to call Hayward to get it replace under warrantee. So I did call hayward.
They ask me if I can provide them with the serial number on the until. Well I looked for the serial number and I do not see one.
So they claim without the serial number they cant warrantee it. They has all the equipment register when the pool was complete and did some warrantee work already so they know the equipment is theres and when it was installed but still will not warrantee the equipment that is clearly theres
- Do not honor there warennte
Preferred solution: I want hayward to honor there warrantee on my salt sell
User's recommendation: DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
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Verified ReviewerI have a Hayward h series heater throwing a code...
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Verified Reviewer | Phoenix, ArizonaPool filter repairs. How to remove pipes in s311sx filter
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coram, New YorkT15 cell failed after 1 season
Preferred solution: Replacement
User's recommendation: Buy another product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coram, New YorkT15 cell stopped working after 1 season
- Availability
- Bad service
- Poor customer service
Preferred solution: Replacement cell and a refund for my buying a refurbished cell
User's recommendation: Buy another product
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