Hayward Pool Products
Hayward Pool Products Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hayward Pool Products has a 1.6 star rating from 151 reviews; 13% would recommend. Rating distribution is 87% unfavorable. Consumers report high prices and widespread dissatisfaction; 43% ask for improved customer service and 60% say they will not reuse the company.
Key Takeaways for Future Customers
- Expect frequent customer complaints about warranty and support when researching Hayward Pool Products reviews.
- Consider alternatives or confirm local dealer service before purchase.
Negative Feedback / Risk Areas
- Poor customer service and non responsive warranty handling.
- Product failures within warranty and difficulty obtaining refunds, exchanges, or repairs.
Positive Feedback
Some technicians and reps receive praise for helpfulness, and a few users report satisfactory service experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hayward Pool Products has a 1.6 star rating from 151 reviews; 13% would recommend. Rating distribution is 87% unfavorable. Consumers report high prices and widespread dissatisfaction; 43% ask for improved customer service and 60% say they will not reuse the company.
Key Takeaways for Future Customers
- Expect frequent customer complaints about warranty and support when researching Hayward Pool Products reviews.
- Consider alternatives or confirm local dealer service before purchase.
Negative Feedback / Risk Areas
- Poor customer service and non responsive warranty handling.
- Product failures within warranty and difficulty obtaining refunds, exchanges, or repairs.
Positive Feedback
Some technicians and reps receive praise for helpfulness, and a few users report satisfactory service experiences.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thornhill, Ontario
Try to fix the letter IF on display as...
Try to fix the letter 'IF' on display as the pool heater will not start. I cannot write anything because I have no response yet to my question.
Waiting to hear from the company. Thank you.
Preferred solution: just to fix the issue and start the heater going. i think I am still under warranty for service help.
East Haddam, Connecticut
Terrible customer service and totally unreliable pool pump control panel
- - The pool pump and display stopped; no phone access; need a call back today or Saturday; AI is not helpful.
- - They may replace the Hayward system.
Your pool pump and computer display have stopped working. I cannot reach anyone on the phone.
You have a terrible AI agent that does not have any meaningful information. I need to speak with someone to explain my problem and get suggestions. I am very unhappy with your product and your customer service. I would like a call back today (Friday) or Saturday.
I cannot use my pool bc I can't get any service.
I may replace my whole Hayward system because the computer based control panel does not work and is needlessly complex even when it does. Call me at ***
User's recommendation: Avoid Hayward at all costs
Terrible customer service and totally unreliable pool pump control panel
- - Pool pump and computer display stopped; cannot reach service.
- - Unhappy with Hayward control panel; may replace system.
Your pool pump and computer display have stopped working. I cannot reach anyone on the phone.
You have a terrible AI agent that does not have any meaningful information. I need to speak with someone to explain my problem and get suggestions. I am very unhappy with your product and your customer service. I would like a call back today (Friday) or Saturday.
I cannot use my pool bc I can't get any service.
I may replace my whole Hayward system because the computer based control panel does not work and is needlessly complex even when it does. Call me at {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Poor customer service because they just don't care
I believe *** makes great pool products but they are very rude regarding customer service. Based upon my interactions with the company, they just don't care to help customers!
User's recommendation: Try to find comparable products from another manuafacturer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfort, Illinois
Problem with heater
- - The 250 BTU gas pool heater started and caught fire near a gas line.
- - Hayward sent a tech but gave no explanation, replacement help, or follow-up.
So we have/ had a 250 btu gas heater. One evening I went out turned it on and it started right up seemed fine.
No codes running perfect at the time. Went out to see how warm the pool temp got to and the heater was chard. It started on fire while we were all sleeping. Our home could have blown up it a gas line two feet from our home.
I called Hayward they sent someone out to see why this happened. Why did it stay running wheres the code to shut down if theres an issue. Thank god we only lost the heater and not our lives . After they came out that the last I heard from anyone from Hayward, no explanation why it happened no help to replace the u it and no email returns or call just ghosted me.
Whats up Hayward are you going to stand by your product. A email phone call anything would be nice.
- Heated pool way to turn on
- Did not get a code to warn and shut down
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
- - Purchased Hayward H135 and installed it myself.
- - It leaks at the plastic inlet manifold.
- - Service was denied; no refund or replacement offered.
Go to small claims court no point trying to get them to do the right thing
I am a mechanic with 40 years of experience. The pool heater leaks at the plastic inlet manifold and has a warranty. I tried to get service from Hayward dealers and the manufacturer but was given the runaround. I was told they were either too busy or wouldn't look at it because they didn't install it.
There was a very arrogant response telling me I needed to get a Hayward installer and permits before they would look at it. So, I asked for a refund and was told no. I asked for a replacement and was told no.
Hayward was once a reputable company, not any longer. Their warranty isn't worth anything.
- Many
Preferred solution: Full refund
User's recommendation: Don’t buy Hayward
Failure of pool pump after 2 months of use
- - Pump stopped working after 2 months.
- - Warranty service is described as a difficult process; labor is not covered.
Hayward should stand behind their so called 1 year warranty. Pump stopped working after 2 months.
Trying to get warranty service is an absurd process. Once you find one of their authorized reps and get all the information to them you then find out that Hayward only covers the price of replacement parts not the labor from their authorized repair service.
User's recommendation: Stay away from Hayward
Jacksonville, Florida
Pool heater broke under warranty. Hayward will not fix it
- - Hayward has horrible, non-responsive customer service.
- - Products break during warranty and won't be fixed, and they refer to Leslies Pools.
Hayward has horrible customer service. Non responsive.
They sell products that break during warranty period and will not fix it.
They refer you to Leslies pools who is no help either. Choose other companies
User's recommendation: Choose someone other than Hayward pool products or Leslie’s pool
Plant City, Florida
Terrible decision for having constantly making new unio connections
Bring pump home and fittings are different . Leslie pool employees clueless. Perhaps Hayward should get more involved.
User's recommendation: Do not buy this product . Maybe they will learn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty service
- - Call was confusing.
- - I never talked to anyone.
- - I have a one-month-old system that needs a replacement part and I want to talk to a real person.
Have not spoke with anyone.
Call was very confusing. Am not a pissed consumer, not yet anyway.
Never got to talk to anyone. I have a part that needs to be replaced on a system that is one month old.
How do I get it done? Would like to talk to a real person.
Thank you
Thomas Neal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHayward Pool Product failures
- - Installed Aug 2021: Hayward OmniLogic PL and equipment.
- - System stopped; motherboard is bad.
- - Replacement: $1,799 plus tax and install; no backing.
We had an inground pool installed in August 2021. Had the top of the line Hayward OmniLogic PL software installed along with a Hayward heat pump, Tristar VS 950 pump, and Hayward cartridge filter system.
Just 2 weeks ago, the system stopped running and we find out now that the motherboard is bad (8 months past the warranty) and the replacement cost is $1,799 + tax and installation. Hayward is unwilling to back their product.
Sorry that happened... I wouldn't endorse their products to anyone...
- High initial cost
Preferred solution: Price reduction
User's recommendation: I would not recommend Hayward products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
Just over a year ago, I bought a $700 piece of pool equipment. Its broken. Theres no warranty and I was supposed to get $150 off which I never received extremely unhappy with Hayward.
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Verified ReviewerPoor warranty and customer service
- - Hayward won't warrant under 1 year; acidic water said to corrode the core.
- - I paid for a discounted unit; it hasn't shipped and calls aren't returned.
Hayward will not warrant my heater that is less than one year old. Their tech said my water was too acidic and corroded the core.
I informed them that my pool tech had just added acid right where he was taking a water sample. Therefore, they offered me a new unit at a reduced price. I paid for it and was charged eight days ago. They still have not shipped it.
They do not return my calls when they promise they will. My previous heater lasted eight years. One tech says it takes 30-60 days to receive the heater due to freight.
Another tech states that there are units available and doesn't understand why it hasn't been shipped. They promise to follow up but do not.
Preferred solution: Full refund and a new heater under warranty
Metairie, Louisiana
Good customer service
- - The company sells Hayward Pool Products, Jandy, and Pentair.
- - Donald Freeze is a Louisiana and Mississippi rep who helps and returns calls.
I am a service technician at a local pool supply and we have been selling Hayward Pool Products for a long time. We also sell Jandy and Pentair and Donald Freeze who is a rep over Louisiana in Mississippi has been a big help anytime.
I have a problem troubleshooting I can call him at either. He answers the phone or he called me back if hes in a meeting or on another job and he will spend hours on the phone with me if thats what it takes to get the problem solved so I think hes doing a really great job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer support
- - Long wait times and getting only a generic PDF to reset the salt generator.
- - Spent $1800 on a salt generator, yet a cheaper fix existed.
Title: A Cautionary Tale: Hayward's Customer Service Woes
In today's world, stellar customer service is non-negotiable. When investing in a product or service, you expect responsive and effective support, especially when things go wrong. Unfortunately, my recent experience with Hayward's customer service fell drastically short of this expectation.
After encountering issues with my salt generating system, I reluctantly reached out to Hayward's customer support. What followed was a series of frustrating interactions that left me questioning their commitment to customer satisfaction.
Firstly, the lengthy wait times were disheartening. Three conversations later, I found myself amidst a cacophony of distractions, barking dogs and restless children as I attempted to explain my predicament. Despite detailing the recurring issue of my system resetting nightly, I received no more than a generic PDF file on how to reset the salt generator, a solution readily available with a simple internet search.
Feeling undervalued and ignored, I took matters into my own hands. And what do you know? The solution wasn't rocket science; it was a faulty flow switch, a minor fix that had eluded Hayward's purported experts.
The kicker? I had already shelled out a hefty $1800.00 for a new salt generating system, only to discover that a fraction of that amount could have remedied the problem.
My hope in sharing this tale is not to disparage Hayward but to caution fellow consumers. Demand better. Demand responsiveness. And demand accountability. Because when it comes to customer service, anything less is simply unacceptable.
Let my experience serve as a beacon of awareness, urging companies like Hayward to prioritize customer satisfaction over profit margins. After all, in the age of social media and online reviews, reputations are built or broken one customer interaction at a time.
- Work good when they do
- Break down and are costly with no customer service
Preferred solution: clean up their act and hire knowledgeable people
User's recommendation: Hire people that know the product
I agree with the poor customer service. Contacted them several times regarding an issue with the OmniController. Never got any response
Raleigh, North Carolina
Products and c/s are awful
- - Heater replaced via AHS in Aug 2021; Hayward H150FDN.
- - The unit leaks and does not work; online information cites a 7-12 year lifespan.
We had our gas pool heater replaced through AHS in August 2021 (Hayward model H150FDN.
It is leaking and not working so I called AHS. They sent a plumbing co who said the heater needs to be replaced.
When I looked online it says the heater should last 7-12 years! Terrible product.
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User's recommendation: Would definitely NOT recommend!
About
Hayward Pool Products specializes in commercial and residential swimming pool equipment. The company was founded in 1925. Its headquarters is based in Elizabeth, New Jersey, USA. Hayward Pool Products is a subsidiary of Hayward Industries, Inc. The company has in ground, above ground, and commercial products. It provides pumps, filter systems, cleaners, heaters, and flow control. Hayward Pool Products also offers a broad range of parts and accessories. Hayward Pool Products has authorized service centers. Available brands are OmniLogic, EcoStar, CAT Controllers, PoolVac XL, and TigerShark. The company accepts returns within 90 calendar days of the receipt date. It ships their products across the United States and Canada.
Hayward Pool Products is ranked 80 out of 450 in Pools, Spas and Plumbing Supplies category
USA, Worldwide
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Hayward Flow Control
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