Hayward Pool Products Reviews and Complaints | hayward-pool.com @ Pissed Consumer

Most helpful review

New Reviewer

Sep 01, 2022 Chris F Koz

DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!

1.2

DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE! I purchases a in ground pool from a pool contractor who is a hayward distributor for $125,000.00. After the pool was complete they registered all of my equipment with Hayward. I had a small problem with...

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#3910571

Cons

Do not honor there warennte

Loss

$450

Preferred solution

I want hayward to honor there warrantee on my salt sell

New Reviewer

Sep 20, 2022 Beth W Nzi

Pump and filter failure

I have been a lifelong pool owner. About 3 years ago, I proactively replaced a 20+ year old sand filter system with a brand-new pro series Hayward sand filter and pump. I have my pool professionally maintained, and the system is inside a pool house, so it is well...

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#3985943

Pros

None

Cons

Poor quality and limited warranty

Loss

$1500

Preferred solution

Apology

Sep 20, 2022 PissedConsumer3985853 of Schenectady, NY

Defective pool heaters

Two defective heaters in 3 years. I have waited over a month and no heater. No one there cares apparently.

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#3985853

Location

Schenectady, New York

New Reviewer

Aug 15, 2022 Gorge Thd

Warranty

After the call I was supposed to receive a confirmation email which never happened. Still awaiting response on the warranty claim.

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#3855183

Location

San Juan, San Juan Municipio

New Reviewer

Jul 29, 2022 John S Jyk

Hayward Support Sucks

1.0

I have a Hayward Aqua Logic System and while it's older, it's been reliable. They used to have a great technical support group but now their people will only help you find a dealer that will charge for everything. They won't even answer simple questions anymore. Do not buy their stuff anymore. Do not buy their products!

User's recommendation: Do not buy their products. There are better products with much better service.

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1 comment

Sep 27, 2022 Newell Meh #2256566

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3805989

Location

Ocoee, Florida

Pros

Great when it works
It when it works

Cons

No customer support
Poor customer service

Preferred solution

Let the company propose a solution

Jul 12, 2022 PissedConsumer3755147 of Temecula, CA

Hayward pumps are junk

1.0

I am on my 3rd Hayward Pump and they barely last 5 years. For what you pay for them it's a joke how long they last. 1700.00 each is a rip off for how long they don't last and their customer service is as as lousy as the products they sell. We are so fed up with Hayward and would like to keep other consumers from going through the nightmare we have. Pissed off in Murrieta...

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1 comment

Sep 27, 2022 Newell Meh #2256564

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3755147

Location

Temecula, California

New Reviewer

Jul 05, 2022 Edward H Bje

T15 cell stopped working after 1 season

1.0

Bought a salt gen system from Hayward in June 2021. This June the cell fails. I opened a case with Hayward and no one responds for a week. Then I am sent a email telling me to watch videos. I need a replacement cell. I ended up buying a refurbished one to hold me over

User's recommendation: Buy another product.

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#3734864

Location

Coram, New York

Pros

Availability

Cons

Poor customer service
Bad service

Loss

$434

Preferred solution

Replacement cell and a refund for my buying a refurbished cell

New Reviewer

Jul 05, 2022 Edward H Bje

T15 cell failed after 1 season

2.6

Litterly to the day I installed mt aquarite salt gen the cell failed. I opened a case with support and a week later I get a email to watch some videos on how to fix it. Which didn't work. I ended up buying a refurbished one for cheaper

User's recommendation: Buy another product.

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1 comment

Sep 27, 2022 Newell Meh #2256562

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3734851

Location

Coram, New York

Loss

$434

Preferred solution

Replacement

New Reviewer

Jul 05, 2022 JC D Szw

Customer service is the worst!!!

2.3

I have been a loyal client of Hayward for years.. purchasing top of the line product from them. Now the some issues are arising and I need help to figure them out.. its a complete disaster. I had a major issue with my Omnilogic panel.. had to wait more than 1 week...

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1 comment

Sep 27, 2022 Newell Meh #2256560

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3733312

Location

Riverhead, New York

Pros

Work well

Cons

Customer service and support
Service is non existant

Preferred solution

Let the company propose a solution

Companies Similar to Hayward Pool Products

Jun 29, 2022 PissedConsumer3716407 of Bradenton, FL

Brand new pool pump

1.0

Purchased $1500 brand new Hayward pool pump and within 2 weeks it stopped working. Called pool comp to tell me, there is software glitch abs needs to be reprogrammed by Hayward. Numerous phone calls and emails, Hayward is refusing to fix it and sending me to other pool companies and they cant fix it as it needs to be programmed by Hayward only. Now I have over $2,000 in brand new pump w warranty and its worthless! This company is a joke! Hope theyll go bankruptcy, coz this is not how you run a business!

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1 comment

Sep 27, 2022 Newell Meh #2256559

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3716407

Location

Bradenton, Florida

Loss

Preferred solution

Let the company propose a solution

New Reviewer

Jun 16, 2022 Darrenn M

Horrible tech support

2.1

You would think paying over 2 grand in parts alone for a couple of pool lights would come with some type of customer service, but I cant get anyone to return a call. They keep referring me to pool cleaning shops that know nothing about 12 volts LED systems and cant answer a simple question. If I hadnt already installed them, I would return everything. Dont buy their stuff or youre on your own!

User's recommendation: Avoid Hayward products.

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1 comment

Sep 27, 2022 Newell Meh #2256558

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3677579

Service

Hayward Pool Products Customer Care

Pros

Works great

Cons

Very little info on controls
No tech support

Preferred solution

Any sort of tech support from a knowledgeable rep, not a phone screener.

New Reviewer

Jun 10, 2022 Denise C Ilw

Unhappy Customer

Ordered a pool filter from Doheny's, pump stopped working after a couple days. Called Doheny's who told me to go to the manufacturer. I have called at least 4 times talking to several different people all promised I would get a follow up within 24-48 hours. I have received NOTHING! All I do is get the run around. Not sure what kind of company this is; but as a consumer I would discourage anyone from buying their products! Also, what kind of distributor is Doheny's? I would never buy from either of them again! I just want to return your *** product and get my money back!!!

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1 comment

Sep 27, 2022 Newell Meh #2256557

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3657467

Loss

$300

Preferred solution

Full refund

New Reviewer

May 19, 2022 Jimmy R Djb

This company is rip off don't work for them they hire racists people

1.0

They have racist people who don't like white people stay away don't work for them they are lairers just run

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1 comment

Sep 27, 2022 Newell Meh #2256556

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3591795

Location

Mocksville, North Carolina

Preferred solution

Let the company propose a solution

New Reviewer

May 18, 2022 Tony D Jvs

Been waiting for equipment for a month

Cant speak to anyone in customer service system and service really sucks Cant get anybody to speak to

User's recommendation: Don’t buy Hayward equipment There’s no way to contact or speak to a human about your problem without going through this stupid questionnaire.

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1 comment

Sep 27, 2022 Newell Meh #2256555

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3587690

Location

Lawrenceville, Georgia

Pros

Worked good for 1 year

Cons

Service is non existant
Poor customer service
Cheapness

Loss

$5000

Preferred solution

Deliver product or service ordered

New Reviewer

May 18, 2022 Tony D Aat

Poor service

Waiting for equipment for a number of weeks continue to spend money on multiple chemicals due to equipment not being received

User's recommendation: Waiting for equipment for a number of weeks continue to spend money on multiple chemicals due to equipment not being received.

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1 comment

Sep 27, 2022 Newell Meh #2256554

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3587360

Location

Lawrenceville, Georgia

Loss

$300

Preferred solution

Deliver product or service ordered

New Reviewer

May 13, 2022 Gayle W Met

Horrendous customer service - do not use this company

1.0

I have been trying for over 6 months to get a replacement part for my pool pump. A Sr. Tech diagnosed the problem over the phone, but they have been directing me to local pool maintenance companies who do not do any installation of product - they are only maintenance...

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1 comment

Sep 27, 2022 Newell Meh #2256552

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

0 0

#3573020

Location

Aiken, South Carolina

Loss

Preferred solution

Deliver product or service ordered

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Diversity of Products or Services	2/5
Location	2/5
Price Affordability	2/5
Website	2/5
Advertised vs Delivered	2/5

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"DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!"