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DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!

Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
Hayward Pool Products - DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE!
DO NOT BUY HAYWARD EQUIPMENT. THEY DO NOT HONOR THERE WARENNTE! I purchases a in ground pool from a pool contractor who is a hayward distributor for $125,000.00. After the pool was complete they registered all of my equipment with Hayward. I had a small problem with...
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ID
#3910571 Review #3910571 is a subjective opinion of poster.
Cons
  • Do not honor there warennte
Loss
$450
Preferred solution
I want hayward to honor there warrantee on my salt sell
New Reviewer

Pump and filter failure

I have been a lifelong pool owner. About 3 years ago, I proactively replaced a 20+ year old sand filter system with a brand-new pro series Hayward sand filter and pump. I have my pool professionally maintained, and the system is inside a pool house, so it is well...
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ID
#3985943 Review #3985943 is a subjective opinion of poster.
Pros
  • None
Cons
  • Poor quality and limited warranty
Loss
$1500
Preferred solution
Apology

Defective pool heaters

Two defective heaters in 3 years. I have waited over a month and no heater. No one there cares apparently.
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ID
#3985853 Review #3985853 is a subjective opinion of poster.
Location
Schenectady, New York

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New Reviewer

Warranty

After the call I was supposed to receive a confirmation email which never happened. Still awaiting response on the warranty claim.
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ID
#3855183 Review #3855183 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio

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New Reviewer

Hayward Support Sucks

I have a Hayward Aqua Logic System and while it's older, it's been reliable. They used to have a great technical support group but now their people will only help you find a dealer that will charge for everything. They won't even answer simple questions anymore. Do not buy their stuff anymore. Do not buy their products!

User's recommendation: Do not buy their products. There are better products with much better service.

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1 comment
#2256566

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

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You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3805989 Review #3805989 is a subjective opinion of poster.
Location
Ocoee, Florida
Pros
  • Great when it works
  • It when it works
Cons
  • No customer support
  • Poor customer service
Preferred solution
Let the company propose a solution

Hayward pumps are junk

I am on my 3rd Hayward Pump and they barely last 5 years. For what you pay for them it's a joke how long they last. 1700.00 each is a rip off for how long they don't last and their customer service is as as lousy as the products they sell. We are so fed up with Hayward and would like to keep other consumers from going through the nightmare we have. Pissed off in Murrieta...
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1 comment
#2256564

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3755147 Review #3755147 is a subjective opinion of poster.
Location
Temecula, California

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New Reviewer

T15 cell stopped working after 1 season

Hayward Pool Products - T15 cell stopped working after 1 season
Hayward Pool Products - T15 cell stopped working after 1 season
Hayward Pool Products - T15 cell stopped working after 1 season
Bought a salt gen system from Hayward in June 2021. This June the cell fails. I opened a case with Hayward and no one responds for a week. Then I am sent a email telling me to watch videos. I need a replacement cell. I ended up buying a refurbished one to hold me over

User's recommendation: Buy another product.

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ID
#3734864 Review #3734864 is a subjective opinion of poster.
Location
Coram, New York
Pros
  • Availability
Cons
  • Poor customer service
  • Bad service
Loss
$434
Preferred solution
Replacement cell and a refund for my buying a refurbished cell

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New Reviewer

T15 cell failed after 1 season

Hayward Pool Products - T15 cell failed after 1 season
Hayward Pool Products - T15 cell failed after 1 season
Hayward Pool Products - T15 cell failed after 1 season
Litterly to the day I installed mt aquarite salt gen the cell failed. I opened a case with support and a week later I get a email to watch some videos on how to fix it. Which didn't work. I ended up buying a refurbished one for cheaper

User's recommendation: Buy another product.

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1 comment
#2256562

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3734851 Review #3734851 is a subjective opinion of poster.
Location
Coram, New York
Loss
$434
Preferred solution
Replacement

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New Reviewer

Customer service is the worst!!!

I have been a loyal client of Hayward for years.. purchasing top of the line product from them. Now the some issues are arising and I need help to figure them out.. its a complete disaster. I had a major issue with my Omnilogic panel.. had to wait more than 1 week...
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1 comment
#2256560

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3733312 Review #3733312 is a subjective opinion of poster.
Location
Riverhead, New York
Pros
  • Work well
Cons
  • Customer service and support
  • Service is non existant
Preferred solution
Let the company propose a solution

Brand new pool pump

Purchased $1500 brand new Hayward pool pump and within 2 weeks it stopped working. Called pool comp to tell me, there is software glitch abs needs to be reprogrammed by Hayward. Numerous phone calls and emails, Hayward is refusing to fix it and sending me to other pool companies and they cant fix it as it needs to be programmed by Hayward only. Now I have over $2,000 in brand new pump w warranty and its worthless! This company is a joke! Hope theyll go bankruptcy, coz this is not how you run a business!
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1 comment
#2256559

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3716407 Review #3716407 is a subjective opinion of poster.
Location
Bradenton, Florida
Loss
$2
Preferred solution
Let the company propose a solution

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New Reviewer

Horrible tech support

You would think paying over 2 grand in parts alone for a couple of pool lights would come with some type of customer service, but I cant get anyone to return a call. They keep referring me to pool cleaning shops that know nothing about 12 volts LED systems and cant answer a simple question. If I hadnt already installed them, I would return everything. Dont buy their stuff or youre on your own!

User's recommendation: Avoid Hayward products.

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1 comment
#2256558

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

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You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3677579 Review #3677579 is a subjective opinion of poster.
Service
Hayward Pool Products Customer Care
Pros
  • Works great
Cons
  • Very little info on controls
  • No tech support
Preferred solution
Any sort of tech support from a knowledgeable rep, not a phone screener.

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New Reviewer

Unhappy Customer

Ordered a pool filter from Doheny's, pump stopped working after a couple days. Called Doheny's who told me to go to the manufacturer. I have called at least 4 times talking to several different people all promised I would get a follow up within 24-48 hours. I have received NOTHING! All I do is get the run around. Not sure what kind of company this is; but as a consumer I would discourage anyone from buying their products! Also, what kind of distributor is Doheny's? I would never buy from either of them again! I just want to return your *** product and get my money back!!!
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1 comment
#2256557

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3657467 Review #3657467 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund
New Reviewer

This company is rip off don't work for them they hire racists people

They have racist people who don't like white people stay away don't work for them they are lairers just run
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1 comment
#2256556

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3591795 Review #3591795 is a subjective opinion of poster.
Location
Mocksville, North Carolina
Preferred solution
Let the company propose a solution
New Reviewer

Been waiting for equipment for a month

Cant speak to anyone in customer service system and service really sucks Cant get anybody to speak to

User's recommendation: Don’t buy Hayward equipment There’s no way to contact or speak to a human about your problem without going through this stupid questionnaire.

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1 comment
#2256555

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3587690 Review #3587690 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Pros
  • Worked good for 1 year
Cons
  • Service is non existant
  • Poor customer service
  • Cheapness
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer

Poor service

Waiting for equipment for a number of weeks continue to spend money on multiple chemicals due to equipment not being received

User's recommendation: Waiting for equipment for a number of weeks continue to spend money on multiple chemicals due to equipment not being received.

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1 comment
#2256554

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3587360 Review #3587360 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Loss
$300
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Horrendous customer service - do not use this company

I have been trying for over 6 months to get a replacement part for my pool pump. A Sr. Tech diagnosed the problem over the phone, but they have been directing me to local pool maintenance companies who do not do any installation of product - they are only maintenance...
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1 comment
#2256552

Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.

Please reach out to our customer support team so we can help resolve your issue.

You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.

ID
#3573020 Review #3573020 is a subjective opinion of poster.
Location
Aiken, South Carolina
Loss
$8
Preferred solution
Deliver product or service ordered

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