Hayward Pool Products Reviews and Complaints
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Issues
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Company
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$76.5K
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What was your experience with Hayward Pool Products?
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Customers don't like
- Worst customer service ever
- Bad service
- Service
Customers like
- Getting the run around
- Used to like them
- Response
Hayward Pool Products - Bad quality
I purchased a Hayward pump and the first year it stopped working I contacted the company and they send a technitian to replace the drive, he said that these pumps are defective. Its not been a year and the drive broke again. Bad quality.
Hayward was purchased by a US investment company. Management and staff are something else. They work for the big pool outlets. O.nce the product is sold you have no recourse. In Quebec the province will assist in warranty but Ontario you are lucky if you can get...
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I had a pool heater I purchased in June of 2017, may of 2018 it blew up and Hayward blames it on poor chemical control even though I got the proof from the pool company that I got my water tested every month and was in the normal chemical range, I do plan on sueing...
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I have purchased many of your products, in fact all the products I have are Hayward. You have lost me as a customer for ever. Your products do not stand up. Final straw was today ... evac pool cleaner died after only a couple of years. But past warranty and an sure you...
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I didn't like
- Poor quality
I bought a pool online from Poolwarehouse.com in August 2016. As a DIY project the pool was in place by late October 2016, however with Winter setting in, I postponed the liner until Summer 2017. All components were shipped in 2016, so that's when the warranty ensued....
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I liked
- Response
Customer product support is some of the worst I've seen in any industry. Sent them an email a week ago about the crack in my sand filter and saw how they can blow the top off, some times fatally. A week later, no response at all. Automated phone system says my phone...
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I purchased a Hayward filter. Shortly after the warranty ran out, the plastic filter that holds the sand SPLIT right at the seam...a clear manufacturer's defect. When I called Hayward the women told me this is a common re-occurring problem and referred me to the...
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Purchased a Hayward Tiger shark for $950.00. Used it 3 months one season and 3 months the next season and this year it will not work. Reached out to Hayward and all they are willing to do is pay for parts...no labor. What a joke. Won't be purchasing anything from...
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G. Whitty
Hayward has pool heater. Piece of crap! Constant component replacement at exorbitant prices. Never again!
HaywardPoolProducts
Hayward Pool Products Verified Representative
Thank you for your review post about your Hayward TigerShark Robotic Pool Cleaner. Your feedback is most appreciated.I'll be glad to assist you with putting this unit back int...
Hayward Pool Products - Warranty honor is a joke
Purchased a salt cell that carries a 3 year warranty HOWEVER it’s nearly impossible to get someone INCLUFING Hayward to honor it. Customer service is very poor!!
Similar to Hayward Pool Products
I have a phone call not returned an email not answered an a tiger shark piece of crap. The piece of styrofoam haha under the motor came loose and the pins that held it in place haha striped the holes in the styrofoam andwill no longer hold it in place. The pins are now...
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they are well aware that this product is defective. They keep it on the market.