Latest review first
Hayward Pool Products - Horrible pool heater
heater started to leak after 3 months- had to fight to get them to replace leaking heat exchanger. 6 months later leaking again- company will not honor. do not buy from this company- their stuff is garbage.
I didn't like
- Quality- service- junk
Hayward Pool Products - 2500 btu pool heater
I have had 2 of these heaters and both were terrible! I was told this last one had a cascading failure which is short for replace heater! Never buy one again!!
We have two 200fdn heaters one for pool and one for hot tub. Ones heater core started leaking after 6 months and the other after a year. They were professional installed. But they are not covered because of every excuse in the book. We have had pools and tubs for over...Read more
I’m pissed! A seam on our 3 yr old Hayward sand filter split open. It was a defective seam, obviously! So I called our pool company and the guy that replaced it said that he had seen a lot of defective seams and changed them out. We were charged FULL PRICE along with...Read more
Bought their products for years, but when defective, their warrantee says 2 years, but is ONLY parts, NOT labor. And you must take the product to a contractor who profits only from charging you. Their vacuums are fine when work, but increasingly over the years the...Read more
I ordered this pool pump through inyopools.com online on 09/04/2018 .I received and installed it on 09/15/2018. Went to turn the pump on and a puff of smoke came out of the motor. Living in Florida I could not go any longer without a pool pump so I replaced the motor...Read more
I have been holding for Hayward's Customer Service Dept. for nearly 30 minutes now and listening to the same recordings over and over. I am looking to buy a Hayward product that is not sold on Amazon. If their phone lines are so busy, why the *** don't they hire more...Read more
I purchased a sand filter and pump on July 3 2018 after running it for over a month It would not clean pool. Back and forth to pool store spending lots on chemicals still would not clean pool yet pool was chemically balanced. Not to mention we have not been able to use...Read more
I didn't like
- Support i got
Hayward pool automation product quality is quite poor. Variable speed pump control module failed twice ($500) Pro Logic system control acid dispense relay failed ($700) Acid probe-sense failed ($500) Hayward call center is fair- medium quality, typically refer you to a...Read more
- Promise of automated operation
I didn't like
- Product failure rates
- Every system except furnace
Hayward Pool Products in Rockville, Maryland - Warranty coverage for my t-cell that doesn’t work
Nothing! Need new t-cell. Hayward tech will not check it out.
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