Hayward Pool Products
Hayward Pool Products Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hayward Pool Products has 1.6 star rating based on 213 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Hayward Pool Products to a friend or colleague.
- Rating Distribution
Pros: Used to like them, Availability, It when it works.
Cons: Poor customer service, Bad service, Worst customer service ever.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hayward Pool Products has 1.6 star rating based on 213 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Hayward Pool Products to a friend or colleague.
- Rating Distribution
Pros: Used to like them, Availability, It when it works.
Cons: Poor customer service, Bad service, Worst customer service ever.43% of users think that Hayward Pool Products should improve its Customer Service.
60% of users say that they won't use Hayward Pool Products in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t buy Hayward", "Do not buy this product . Maybe they will learn", "Choose someone other than Hayward pool products or Leslie’s pool", "I would not recommend Hayward products", "Would definitely NOT recommend!".
Most users want Hayward Pool Products to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Hayward Pool Products Reviews
"Mermaid"
After searching for a solution, Hayward did contact me . It should be resolved today or tomorrow. The representative, Gary was very professional & quickly had...
"Terrible customer service"
Purchased a pool heater from Amazon, H135 Hayward pool heater. Installed the pool myself. I am a mechanic with 40 years of experience. The pool heater leaks at...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
Go to small claims court no point trying to get them to do the right thing
I am a mechanic with 40 years of experience. The pool heater leaks at the plastic inlet manifold and has a warranty. I tried to get service from Hayward dealers and the manufacturer but was given the runaround. I was told they were either too busy or wouldn't look at it because they didn't install it.
There was a very arrogant response telling me I needed to get a Hayward installer and permits before they would look at it. So, I asked for a refund and was told no. I asked for a replacement and was told no.
Hayward was once a reputable company, not any longer. Their warranty isn't worth anything.
- Many
Preferred solution: Full refund
User's recommendation: Don’t buy Hayward
Jacksonville, Florida
Pool heater broke under warranty. Hayward will not fix it
Hayward has horrible customer service. Non responsive.
They sell products that break during warranty period and will not fix it.
They refer you to Leslies pools who is no help either. Choose other companies
User's recommendation: Choose someone other than Hayward pool products or Leslie’s pool
Plant City, Florida
Terrible decision for having constantly making new unio connections
Bring pump home and fittings are different . Leslie pool employees clueless. Perhaps Hayward should get more involved.
User's recommendation: Do not buy this product . Maybe they will learn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntsville, Alabama
Warranty service
Have not spoke with anyone.
Call was very confusing. Am not a pissed consumer, not yet anyway.
Never got to talk to anyone. I have a part that needs to be replaced on a system that is one month old.
How do I get it done? Would like to talk to a real person.
Thank you
Thomas Neal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHayward Pool Product failures
We had an inground pool installed in August 2021. Had the top of the line Hayward OmniLogic PL software installed along with a Hayward heat pump, Tristar VS 950 pump, and Hayward cartridge filter system.
Just 2 weeks ago, the system stopped running and we find out now that the motherboard is bad (8 months past the warranty) and the replacement cost is $1,799 + tax and installation. Hayward is unwilling to back their product.
Sorry that happened... I wouldn't endorse their products to anyone...
- High initial cost
Preferred solution: Price reduction
User's recommendation: I would not recommend Hayward products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pomona, California
Bad service
Just over a year ago, I bought a $700 piece of pool equipment. Its broken. Theres no warranty and I was supposed to get $150 off which I never received extremely unhappy with Hayward.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor warranty and customer service
Hayward will not warrant my heater that is less than one year old. Their tech said my water was too acidic and corroded the core.
I informed them that my pool tech had just added acid right where he was taking a water sample. Therefore, they offered me a new unit at a reduced price. I paid for it and was charged eight days ago. They still have not shipped it.
They do not return my calls when they promise they will. My previous heater lasted eight years. One tech says it takes 30-60 days to receive the heater due to freight.
Another tech states that there are units available and doesn't understand why it hasn't been shipped. They promise to follow up but do not.
Preferred solution: Full refund and a new heater under warranty
Metairie, Louisiana
Good customer service
I am a service technician at a local pool supply and we have been selling Hayward Pool Products for a long time. We also sell Jandy and Pentair and Donald Freeze who is a rep over Louisiana in Mississippi has been a big help anytime.
I have a problem troubleshooting I can call him at either. He answers the phone or he called me back if hes in a meeting or on another job and he will spend hours on the phone with me if thats what it takes to get the problem solved so I think hes doing a really great job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer support
Title: A Cautionary Tale: Hayward's Customer Service Woes
In today's world, stellar customer service is non-negotiable. When investing in a product or service, you expect responsive and effective support, especially when things go wrong. Unfortunately, my recent experience with Hayward's customer service fell drastically short of this expectation.
After encountering issues with my salt generating system, I reluctantly reached out to Hayward's customer support. What followed was a series of frustrating interactions that left me questioning their commitment to customer satisfaction.
Firstly, the lengthy wait times were disheartening. Three conversations later, I found myself amidst a cacophony of distractions, barking dogs and restless children as I attempted to explain my predicament. Despite detailing the recurring issue of my system resetting nightly, I received no more than a generic PDF file on how to reset the salt generator, a solution readily available with a simple internet search.
Feeling undervalued and ignored, I took matters into my own hands. And what do you know? The solution wasn't rocket science; it was a faulty flow switch, a minor fix that had eluded Hayward's purported experts.
The kicker? I had already shelled out a hefty $1800.00 for a new salt generating system, only to discover that a fraction of that amount could have remedied the problem.
My hope in sharing this tale is not to disparage Hayward but to caution fellow consumers. Demand better. Demand responsiveness. And demand accountability. Because when it comes to customer service, anything less is simply unacceptable.
Let my experience serve as a beacon of awareness, urging companies like Hayward to prioritize customer satisfaction over profit margins. After all, in the age of social media and online reviews, reputations are built or broken one customer interaction at a time.
- Work good when they do
- Break down and are costly with no customer service
Preferred solution: clean up their act and hire knowledgeable people
User's recommendation: Hire people that know the product
I agree with the poor customer service. Contacted them several times regarding an issue with the OmniController. Never got any response
Raleigh, North Carolina
Products and c/s are awful
We had our gas pool heater replaced through AHS in August 2021 (Hayward model H150FDN.
It is leaking and not working so I called AHS. They sent a plumbing co who said the heater needs to be replaced.
When I looked online it says the heater should last 7-12 years! Terrible product.
style="-
style="-
User's recommendation: Would definitely NOT recommend!
Niedernberg, Bavaria
Die Haywardpoolanlage ist nicht richtig eingestellt.
Es kann nicht sein das eine Firma die solche Systeme verkauft, nicht in der Lage ist ein Kundendienst auf die Beine zu stellen. Vorallem bei Geräte die Riesenprobleme hinterlassen wenn die nicht richtig funktionieren.
Gerade beim Poolwasser. Wasser wird grün, oder wird nicht erwärmt wegen Wärmepumpe.
User's recommendation: Produkt gut, Kundendienst und Support schlecht
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor Customer Service and their unreliable omniLogic app.
Company fixed the issue and I have been provided with apology. They finally call and fixed the software issue.
Poor service as they refuse to call after sending emails back and forth to resolve an issue of not accessing your Haywood OmniLogic app.spent a day with back and forth emails as they refused to connect me with a qualified tech who knows how to fix the issue. Refused to call me or escalate the issue with upper level management.
- There are no pros
- Poor customer service
- Poor product quality
Preferred solution: To get the omniLogic app to work.
User's recommendation: Don’t purchase a pool and/or spa that has Haywood equipment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe unit is not moving. The unit is getting power as water is being pushed up through the top
My Tiger Shark Pool Cleaner has been working flawlessly. I recently replaced both rollers and the unit was working fine.
Suddenly the rollers won't move.
Water is being pushed through the top, but there is no movement. Any suggestions?
- Great product
- Water continues pushing through the unit but rollers stopped
Preferred solution: Help on resolving the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHigh pressure/ low flow
What is up with Hayward? One customer service number is disconnected.
Another one is closed on a Wednesday at 2:00 pm AZ time. One more stated, 'If you're a consumer, press 1.' So, I did and the recording said, 'Contact your local Hayward dealer.' Finally, I did connect with an agent - a young lady that must have been sleeping, as I seemed to have woken her up. She acted half awake and told me to look online for some help, as there are a lot of people on line or to look in my manual.
That is what Hayward has been reduced to. It's very sad.
- No customer service or support at all
Preferred solution: To talk to a customer service tech support who has a pulse and a tiny bit of knowledge about Hayward Pool Products.
User's recommendation: Avoid Hayward If you expect tech support direct from the company. They just say take it to a dealer. I knew that but did not want to spend money if it was something as well versed pool owners that we could remedy.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Granby, Quebec
Defective product
Purchased a Turbo cell for the salt pool in June 2023 , paid $1249 (plus taxes). In July 2024 the cell no longer works and Hayward customer service refuses to honor the warranty. It was used for 7 months before failing.
User's recommendation: Never ever buy a Hayward product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJunk spa heater. Wouldn’t service it. My customer uses for baptism. 3 weeks they wouldn’t come out.
Wouldn't let me return it. It was automatically our fault.
Heating elements were loose and water sprayed all over the electrical, which then shorted out. They refused to honor the warranty.
- Junk
Preferred solution: Full refund
User's recommendation: Stay away!!!!
About
Hayward Pool Products specializes in commercial and residential swimming pool equipment. The company was founded in 1925. Its headquarters is based in Elizabeth, New Jersey, USA. Hayward Pool Products is a subsidiary of Hayward Industries, Inc. The company has in ground, above ground, and commercial products. It provides pumps, filter systems, cleaners, heaters, and flow control. Hayward Pool Products also offers a broad range of parts and accessories. Hayward Pool Products has authorized service centers. Available brands are OmniLogic, EcoStar, CAT Controllers, PoolVac XL, and TigerShark. The company accepts returns within 90 calendar days of the receipt date. It ships their products across the United States and Canada.
Hayward Pool Products is ranked 98 out of 437 in Pools, Spas and Plumbing Supplies category
USA, Worldwide
Brands Related to Hayward Pool Products
Hayward Flow Control
Companies Similar to Hayward Pool Products
Pentair
“Im extremely disappointed with my recent experience with Pentair products and support. In May 2023, I...“
INYO Pools
“Purchased a product shortly after 1pm on a Thursday. Selected expedited overnight shipping. Received an...“
Pool Supply Unlimited
“I ordered a waterman 150 to replace my waterman 100 it arrived but I didnt open upon arrival opened...“
Dohenys
“Your autonet says click for tech support but you have no tech support. No one to talk to about the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thanks for posting your review of the Hayward product. Your feedback is certainly appreciated.
Please reach out to our customer support team so we can help resolve your issue.
You can find the customer support contact information under the ‘About Us’ section on our website. Select the 'Contact us by e-mail' option.