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Purchased a Hayward Tiger shark for $950.00. Used it 3 months one season and 3 months the next season and this year it will not work. Reached out to Hayward and all they are willing to do is pay for parts...no labor. What a joke. Won't be purchasing anything from...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Thank you for your review post about your Hayward TigerShark Robotic Pool Cleaner. Your feedback is most appreciated.I'll be glad to assist you with putting this unit back int...

#1283544
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Hayward Pool Products - Warranty honor is a joke

Purchased a salt cell that carries a 3 year warranty HOWEVER it’s nearly impossible to get someone INCLUFING Hayward to honor it. Customer service is very poor!!
#1283079
I have a phone call not returned an email not answered an a tiger shark piece of crap. The piece of styrofoam haha under the motor came loose and the pins that held it in place haha striped the holes in the styrofoam andwill no longer hold it in place. The pins are now...
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1.5
#1282184
I bought a Hayward pool filter. Two years later the seam in the plastic filter chamber is starting to separate. I called Hayward and their response is deafening. It's an obvious design flaw that they don't want to address. There customer service is horrendous. I have...
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1.0
I didn't like
  • Support
  • Service
  • Bad service
#1280902
I purchased my Goldline Aquarite Salt System and have had nothing but problems with it. A technician came out 2 years ago when the cell was 1 year old and it was already fried. 2 years later the cell doesn’t work again. Called tech support and they purposely leave the...
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#1280354
We recently bought a valve for our pool filter, it leaked. They referred me to 3 vendors to repair it. Two were not even affiliated with Hayward, 3rd one took forever to come out. Came out, had the wrong part, came back 3 more times to repair, once with their rep and...
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1.0
I liked
  • Pool filter and vacuum
I didn't like
  • 6 position 560 valve
#1278404
Hayward pool pumps are the worst!!! i paid over $600.00 For my pool pump and it burned up after 2yrs 8mo. It had plenty of water running through it and no plumbing problems with the pool pipes or filter it just died with no Warning. No noises just dead. I would not...
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#1277275
New 3 years ago. HD250FD. When it working it’s awesoome no doubt. So I’ve had 4 service calls and 2 parts replaced. We are max 6 month season and I use pool company for Winterizing and opening but as per Ontario laws, gas tech required $$ for service. Again on...
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1.6
#1272600
I was receiving inconsistent and conflicting information from multiple pool shops that carry Hayward products, so I reached out to the Hayward company itself for technical support. I was never “pissed” at Hayward, and didn’t even realize that I was reaching out through...
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#1272291

Contact Hayward Pool Products

Mailing Address:
Hayward Pool Products
620 Division Street
Elizabeth, New Jersey 07207
Phone:
(908) 355-7995
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Titanium Heat exchanger has a crack, it is still under the 5 year warranty. I can not get anyone to respond to my emails, when I call they say they will have someone call back in 24 hours. This is it! I'm tired of messing with Hayward. My next step is to contact BBB,...
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1.0
#1269288