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I purchased a Hayward H250 gas pool heater two years ago and I am having a issue with the heater as well as the company. The coil is leaking from the manifold and I am being told that it is out fault due to water chemistry being off.

The chemistry was off for a week or two when we were on vacation due to our chlorinator being clogged. As a result the end of the coil started to rote away and now does not make a good seal. Hayward has advised we have one year warranty on that specific part of the heater and I would have to pay full price to have it replaced. Its amazing that a heater that only last two years is not covered under warranty.

I have been in the construction industry for 20 years and a real company that stand behind its product has always extended the warranty or done what was best for the purchaser. You speak to Hayward on the phone after 1 hour of waiting and sending several emails they are unprofessional and say to read the warranty letter they do not cover something like this. I have contacted them nearly a dozen times and my wife has done the same we are constantly met with hang ups and or unprofessional response telling us to stop calling and or contact our pool supplier. I am utterly appalled with the service and products we are at a stand still and torn with paying the outrageous price to replace or rip out the heater and go with another company but its going to cost way more.

Hayward is a multi million dollar company and can not imagine how they stay in business with there attitude. I may not get a result from the company or this post however, I will get the last word if a Hayward product is specified on any project every I will refuse to use this in the future.

Reason of review: Warranty issue.

Hayward Pool Products Cons: Service, Product, Support.

Location: 620 Division St, Elizabeth, NJ 07201, USA

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Homer Umb

Dear anonymous,

Thank you for posting your review of the Hayward H250 Gas Heater. My apologies for your experience with this product and our service, yet your feedback is greatly appreciated.

I'd like to offer my assistance.

Please contact me at your convenience. My email address is: CustomerSupport@Hayward.com

Please reference this posting when replying:

1087417

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