Hayward Pool Products - Hayward H400 gas pool heater, CE error on display
There is a design fault that will cause this heater to fry circuit boards in about 2 years if it's in the sun. The sun causes the control panel to warp and water then seeps behind it blowing both the panel, the display board, and the control board. When this happens, the display will read CE (communication error) and stop working.
My unit is 2 years old and has 5 hours on it. I got a quote for $1300 from a service tech for the parts and install. I found the same parts on Amazon (they sell them as a group as this is a very common problem with these heaters). A 3rd party company now sells a cover for the control panel to keep the sun off of it. I ordered that too. Hayward, of course, could care less about their design flaw as the unit is only warrantee'd for 1 year. Beware before buying Hayward gas pool heaters with this design flaw.
Hey Hayward, Newsflash: your outdoor pool heaters might just be in the sun.
Reason of review: Bad quality.
Monetary Loss: $1300.
Preferred solution: Let the company propose a solution.
Location: Miami Beach, Florida
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Comments
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Same exact issue her win Florida. 2 years maybe 15 hours on it and its fried.
I have now replaced the touch screen and both control boards. I didnt know you had to replace both at the same time so, wouldn't you know, the display board got shot and I had to replace it again.
SO FRUSTRATING. Hayward knows about this and has done NOTHING to fix.