Hayward Pool Products - Hayward 400NG heater leaking after 3.5 months
1 comment
We bought a Hayward gas heater and after 3.5 months the heat exchanger is leaking- Hayward refuses to honor warranty and blames it on pool chemistry- We have had pools for 25 years and we know how to maintain the proper water chemistry- We are done talking and are looking for others to file a class action lawsuit- They know there is a problem- many leak in exact same spot- probably a thin spot in the heat exchanger. We saw hundreds of complaints of them denying warranty on this problem. This is a brand new unit and is installed correctly.
Reason of review: Bad quality.
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I have owned pools for 20 years and have had a pool heater for the last 10 years. This will be the third heater to be replaced.
This Hayward heater only lasted 2 summers. We live in upstate NY and only use the pool for 3 months max. The heater is used sparingly. I have maintained the chemicals and get the water tested weekly.
The heat exchanger is leaking and the warranty only covers 1 year. I recommend going with someone other than Hayward for your next purchase.