Hayward Pool Products Phone Numbers and Emails

Toll-Free Number:

  • (877) 922-4483
    Hayward Rewards

Send Message

Customer Service:

  • (908) 355-7995

General Info:

  • (908) 351-5400

Investors/ Franchasing:

  • (908) 288-9706

Technical Support:

  • (301) 838-4001
    CAT Controller, Saline C 6.0, and HydroRite

Hayward Pool Products Emails:

Customer Service
Totally Hayward Program
Discounts/ Rewards/ Cashback
Hayward Rewards
Investors/ Franchising
Legal
Media
Marketing Inquiries
Technical Support
pr@hayward.com
PR Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

Hayward Pool Products Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Hayward Pool Products Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Hayward Pool Products is 3018384001. 44% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Hayward Pool Products may ask you for the following information to identify you as a customer: phone number.

View full overview ›

How to Contact Hayward Pool Products Customer Service?

Most Popular Number:

(877) 922-4483
Hayward Rewards
Total calls: 34 Issue resolved: 1 Last call: May 24, 2024

The Hayward Pool Products phone number for US customers is (908) 355-7995. When dealing with issues related to Tech Support, the best number to dial is the customer service line: (301) 838-4001.

Hayward customer service is dedicated to providing prompt and effective assistance to all its customers. The response time can vary depending on the nature of the query or issue, but Hayward Pool Products aims to address all customer inquiries as swiftly as possible. The customer service is available during business hours, ensuring that customers can get the help they need.

To get in touch with Hayward tech support via email, customers can use this email address: customersupport@hayward.com. To email Hayward technical support, you need to log into your account on the website, navigate to the "Support" section at the top of the page, and select the "Contact Us" option. From there, you can choose to send an email to tech support team. Fill out the online form with your inquiry or issue, and a representative will get back to you.

The business hours for Hayward Pool Products are from 8:00 AM to 8:00 PM Eastern Standard Time (EST), Monday through Friday. During these hours, the customer support team is available to address any inquiries or issues you may have.

Operating hours may vary on holidays and special events. Please check company' official website for updates. For assistance outside these hours, email customersupport@hayward.com. Although response times may be longer, Hayward technical support will address your inquiry once back in operation.

PissedConsumer Club

Contact Information

Hayward Pool Products Website:

Hayward Pool Products Help Center:

Corporate Office Address:

Hayward Holdings, Inc.
1415 Vantage Park Dr., Ste 400
Charlotte, North Carolina 28203
United States

Other Info (opening hours):

Support Hours:

Monday - Friday: 8:00am - 8:00pm (EST)


Mailing Address:

Attn: Legal Department

400 Connell Dr., Ste 6100

Berkeley Heights, NJ 07922

More contact details

Hayward Pool Products Customer Service Reviews

1.3 / 5
Bad
Guest-5171005
Customer service

terrible website and customer service. cant get a hold of them tried numerous phone numbers to no avail.

Read full review
Dan M Sjf
Hayward does not contact me
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased a Hayward dupe pump replacement motor. InstLled.

Worked great at low. Switched to high and lumpy sparked and melted the inside of motor. Called July 5, 2023. To request warranty service.

The pump was registered. No one at Hayward. Ever contacts me. I have called 5 times.

Cant speak to a supervisor, cant get help. They obviously are fraudulent in warranty. My pool has gone to crap. It has been just about.

Month. Terrible terrible Terri le customer service and company support.

They dont wNt to help and simply train staff to put off. Very disappointed in a once valued company.

Read full review
Jeffrey W Mam
Horrible Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

We had our pool professionally converted to a salt water pool. The Hayward salt system was installed just 2 months ago and has stopped working.

Contacting customer service leads to what seems like endless select 1 or 2 options. Finally speaking to a service agent and have to submit an online form, which I already did.

There is zero drive on their part to respond. And not my pool is just getting greener and greener.

Read full review
Andrea Gek
AquaVac 600

Hayward has terrible customer service. Ive been getting the run around in dealing with a defective AquaVac 600.
DO NOT PURCHASE THIS PRODUCT.
Ive essentially given Hayward pool over $1,500.00 dollars for a product that does not work. Extremely frustrated with Hayward customer no service.

Read full review

How Good is Hayward Pool Products's Customer Service?

Delanie Zov
Delanie Zov
Feels Neutral | May 15, 2024

poor results

Read full quote
Ivo Kbd
Ivo Kbd
Feels Disappointed | Dec 30, 2023

Very disappointed

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Tamu Rtt
Tamu Rtt
Feels Disappointed | Dec 10, 2023

I have been waiting for someone to get back to me about the in floor cleaning system with ten pop-ups that have a lifetime warranty. It started with paddock pools then paramount pools and now I believe you guys are the go to company. Would someone please get it touch
with me through my son Mark Dierks at 602-574-**** so we can take care of getting the pop-ups. Thanks

Read full quote
William V Wil
William V Wil
Feels Satisfied | Sep 26, 2023

Good !

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Gailya Wtp
Gailya Wtp
Feels Disappointed | Sep 23, 2023

00000

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Timesha Jqt
Timesha Jqt
Feels Disappointed | Aug 01, 2023

No one provided me with an answer !!

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Summary of Hayward Pool Products Customer Service Calls

770 TOTAL
CALLS
02:31 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hayward Pool Products?

Product/ Service Question:

  • “Cell not working”
  • “App not working need help with sign on”
  • “Warranty info”

Request for Information Question:

  • “Question about pool equipment”
  • “Need help with OmniLogic password”
  • “Question about products”

Return/ Replace Question:

  • “I need to get a replacement for my multi flow valve”
  • “Equipment replacement”
  • “Replacement parts technical questions”

Staff Question:

  • “Poor service as they refuse to call after sending emails back and forth to resolve an issue of not accessing your Haywood OmniLogic app.”
  • “Heat pump service”
  • “Find service center”

Account Question:

  • “Can't log into my system”
  • “Forgot user name”
  • “List user name and password”

Payments and Charges Question:

  • “Rebate missing”
  • “Rebate”
  • “Rebate status”

Website/ Application Question:

  • “Trouble shoot salt and swim. After waiting online to talk to a tech. I spoke with a person that had know suggest to why my problem light was on.Hayward need a site for tech support.Wish I could get help.”
  • “App not working”

Cards Question:

  • “Not paying $2 and give you my creditcard # for a salt water pool advice”
  • “Tegister warranty card”

Shipping and Delivery Question:

  • “Technical did not get any help”

Other Question:

  • “Pool heater”
  • “Cxfda150”
  • “Pool heater won't start”

About

Related Companies

Hayward Flow Control

Summary

Hayward Pool Products specializes in commercial and residential swimming pool equipment. The company was founded in 1925. Its headquarters is based in Elizabeth, New Jersey, USA. Hayward Pool Products is a subsidiary of Hayward Industries, Inc. The company has in ground, above ground, and commercial products. It provides pumps, filter systems, cleaners, heaters, and flow control. Hayward Pool Products also offers a broad range of parts and accessories. Hayward Pool Products has authorized service centers. Available brands are OmniLogic, EcoStar, CAT Controllers, PoolVac XL, and TigerShark. The company accepts returns within 90 calendar days of the receipt date. It ships their products across the United States and Canada.

Hayward Pool Products reviews and complaints

Hayward Pool Products is ranked 95 out of 318 in Pools, Spas and Plumbing Supplies category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCard

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