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Contact Hayward Pool Products Customer Service

How to Reach a Person at Hayward Pool Products

Verified Contact Information

Toll-Free Number:

  • 1-877-922-4483
    Hayward Rewards
Call Now
Send Message

Customer Service:

  • 1-908-355-7995

General Info:

  • 1-908-351-5400

Investors/ Franchising:

  • 1-908-288-9706

Technical Support:

  • 1-301-838-4001
    CAT Controller, Saline C 6.0, and HydroRite

Customer Service:

co-op@hayward.com
Totally Hayward Program
customersupport@hayward.com

Discounts/ Rewards/ Cashback:

support@haywardrewards.com
Hayward Rewards

Investors/ Franchising:

investor.relations@hayward.com

Legal:

websupport@hayward.com

Media:

marketing@hayward.com
Marketing Inquiries
pr@hayward.com
PR Inquiries
techsupport@haywardpools.com

Hayward Pool Products Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Hayward Pool Products Phone Number
1 (877) 922-4483
Average Hold Time
00:01:02
Average Calls duration
2 minutes
Most Popular Hayward Pool Products Email Address
techsupport@haywardpools.com
Hayward Pool Products Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact Hayward Pool Products Customer Service?

Most Popular Number:

(877) 922-4483
Hayward Rewards
Total calls: 191 Issue resolved: 1 Last call: Jul 8, 2026

The Hayward Pool Products phone number for US customers is (908) 355-7995. When dealing with issues related to Tech Support, the best number to dial is the customer service line: (301) 838-4001.

Hayward customer service is dedicated to providing prompt and effective assistance to all its customers. The response time can vary depending on the nature of the query or issue, but Hayward Pool Products aims to address all customer inquiries as swiftly as possible. The customer service is available during business hours, ensuring that customers can get the help they need.

To get in touch with Hayward tech support via email, customers can use this email address: customersupport@hayward.com. To email Hayward technical support, you need to log into your account on the website, navigate to the "Support" section at the top of the page, and select the "Contact Us" option. From there, you can choose to send an email to tech support team. Fill out the online form with your inquiry or issue, and a representative will get back to you.

The business hours for Hayward Pool Products are from 8:00 AM to 8:00 PM Eastern Standard Time (EST), Monday through Friday. During these hours, the customer support team is available to address any inquiries or issues you may have.

Operating hours may vary on holidays and special events. Please check company' official website for updates. For assistance outside these hours, email customersupport@hayward.com. Although response times may be longer, Hayward technical support will address your inquiry once back in operation.

PissedConsumer Club

Contact Information

Hayward Pool Products Website:

Hayward Pool Products Help Center:

Corporate Office Address:

Hayward Holdings, Inc.
1415 Vantage Park Dr., Ste 400
Charlotte, North Carolina 28203
United States

Other Info (opening hours):

Support Hours:

Monday - Friday: 8:00am - 8:00pm (EST)


Mailing Address:

Attn: Legal Department

400 Connell Dr., Ste 6100

Berkeley Heights, NJ 07922

More contact details

Summary of Hayward Pool Products Customer Service Calls

987 TOTAL
CALLS
01:58 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hayward Pool Products?

Product/ Service Question:

  • “Problem with my pump”
  • “My pump stopped working. I bought it July 2 last year.”
  • “Want to purchase a pool heater. Wondering about service and warranty. I am from ***”

Request for Information Question:

  • “Talk to a person about app”
  • “Need to talk to a technician not a.i.”
  • “No help”

Account Question:

  • “Dei filter clogging after putting phos free max”
  • “Can’t login”
  • “Forgot my username”

Return/ Replace Question:

  • “I need to replace the long tube that goes down inside the filter”
  • “Pool replacements”
  • “I need to get a replacement for my multi flow valve”

Shipping and Delivery Question:

  • “Shipping”
  • “Have not received o ring”
  • “Super pump model *** port size”

Staff Question:

  • “Poor service as they refuse to call after sending emails back and forth to resolve an issue of not accessing your *** OmniLogic app.”
  • “Heat pump service”
  • “Find service center”

Website/ Application Question:

  • “Hayward Omnipl pump app assist can not shut off filter”
  • “Trouble shoot salt and swim. After waiting online to talk to a tech. I spoke with a person that had know suggest to why my problem light was on.Hayward need a site for tech support.Wish I could get help.”
  • “App not working”

Payments and Charges Question:

  • “Rebate missing”
  • “Rebate”
  • “Rebate status”

Cards Question:

  • “Not paying $2 and give you my creditcard # for a salt water pool advice”
  • “Tegister warranty card”

Other Question:

  • “Heater issue”
  • “New pool heater won't start”
  • “Heater”

Compare Hayward Pool Products Customer Service To

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