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Hayward Pool Products - Cannot get a simple PVC reducer sent to me-HORRIBLE Customer Service
I purchased a Hayward Heat Pump in April 2017 and installed on a new pool in May 2017. The union connectors to the inlet/outlet came from the factory with a pre-glued reducer (slip to female thread) that starts the PVC pipe installation. There is a small leak somewhere...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the Hayward HP50TA Heat Pump. My apologies for your experience with this product. I'm glad to assist you with this matter. ...

2.2
I didn't like
  • Worst customer service ever
#1072775
Gas chamber 6 weeks old has cracked heat chamber. Won't ignite, losing pool water. Sat on phone on hold for hours, sent 2 emails, nothing. If you can't operate the company, get someone who can!
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Anonymous
LIsa Hargreaves

OUr heater broke in only 3 months after install...pool started losing water and we though the liner had a hole...turns out water was leaking through the heater...no luck getti...

#1067540
ON HOLD AT HAYWARD 2 HOURS SEE IF THEY CALL BACK TOMORROW 6/19/2017. COST OVER 100 DOLLARS EVERY TIME I USED IT WHAT A PIECE OF JUNK . ONLY RED WILL SHOW UP . WILL NEVER BUY ANYTHING FROM HAYWARD AGAIN. LIGHT WILL ONLY GO ON RED AND YOU HAVE TO REPLACE THE WHOLE LIGHT...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for your review of the Hayward ColorLogic LED Light. Your feedback is most appreciated. I'm glad to assist you with this matter. Please contact me at ...

Anonymous
COLORLOGIC OWNER

Did you try turning the light off for 3 seconds and then back on? When you do that it changes through the different colors and patterns that are offered. Just figured I'd ask....

1.0
I didn't like
  • Defective equpment
  • Light
#1063506

Hayward Heater Review

Hayward Pool Products
#671884
1.5
Details
I bought my heater about 2 years. I NY It's to seasons. 6 months total. And the first year we where in Europe. So reLly no use. And the boards went bad. I don't understand why the manufacture doesn't stand by there product.
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Customer service
Price Affordability
Product or Service Quality
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ColorLogic LED Pool Light Review

Hayward Pool Products
#658235
I've had my color logic for less than 2 years. It failed after 8 months and then failed after another year. I was told that the unit that was replaced does not have its own warranty although it is new. I was told I would have to buy a brand new one. This was a $750 pool light!
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ColorLogic LED Pool Light Review

Hayward Pool Products
#657950
Paid $750 for Hayward color logic. Replaced less than one year as product failed. It just failed again. Was told that the warranty does not apply on the replacement light and I have to buy a new one. Really?
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Hayward Pool Products - Review about Bad Pool Pump

Hayward Pool Products
#513979
The pool pump sucks. I have all these micro biting bugs around and in my pool this extreme pump is not cleaning and they thrive more with chlorine it is a hot summer and I really want to enjoy this $4000.00 above ground pool I can't get near it .
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I love their products, however, their service and support is the worst I have ever encountered. After waiting on hold for tech support for 30 mins. (no one ever picked up and no indication that I still had a connection), I called customer service. A young lady heard my...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear twoforx,Thank you for posting your review our service and support at Hayward. Your feedback is appreciated. My apologies for your experience. I'm glad to assist you. ...

Hayward Pool Products - Warranty denied.
Purchased Aquarite T-15 Replacement Salt Cell on June 12, 2015 with a 3 year warranty. We disconnect the Salt Cell system every year and bring it into the heated basement. We have done this for all the years we have had the Salt water system for the pool. I sent the...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the Hayward AquaRite T-CELL-15. your feedback is certainly appreciated. My apologies for what you've experienced. I'm gl...

I have a salt water system with a sports pool. I have the pool for seven years. After the installation of *** poor job that Carrabian pools did here in Oklahoma. Like being 3 inches out of level used the wrong concrete pool side and had to cut a hole in the concrete...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the Hayward salt chlorinator. My apologies for your experience with this product. I'm glad to assist you with this matter...

1.0
#1053258
Hayward Pool Products - Pump failed after being run for three months
Hayward Pool Products - Pump failed after being run for three months
I purchased a Hayward pump and filter four years ago and before I could use it a tree fell on my aboveground pool and deck. Not having the pool inured, it took me several short Illinois summers to rebuild the deck and pool. Last August I finally got enough help to...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the Hayward Pool Pump. Your feedback is greatly appreciated. My apologies for your experience and I'll be glad to assist ...

I do not understand how Hayward is still in business? I have used their products off/on for past 20 years and I'm done with them! Their products are poorly designed and manufactured such that they are engineered to fail, as can be seen by the insufficient thickness and...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear reeve11,Thank you for posting your review of the Hayward DE6020, The Pool Cleaner, and pump . Your feedback is most appreciated. My apologies for your experience with the...

Hayward Pool Products - Hayward Navigator standard leaf canister
I bought this SEVEN WEEKS ago and yesterday I noticed the basket in the center has blown apart, a rip from one need to the other. I called Amazon and they contacted HAYWARD POOLS and within maybe an hour I got a note back saying HAYWARD had closed the complaint as it...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear sbaker132,Your review and feedback of the Hayward Standard Leaf Canister are certainly appreciated. My apologies for your experience with this product and for the lack o...

Anonymous
PoolDude

Awww, poor snowflake can't take proper care of it's pool or pool equipment and want's to cry about it, tsk-tsk!

1.9
I liked
  • Used to like them
I didn't like
  • Dismissive attitude for poor products
#1018234
Bought a new heater at great escape and it broke after a couple of weeks. Brought our water in for testing, everything checked out, Hayward did not want to honor the warranty. Had to pay another 100 to get the part. Fixed that, heater lasted another month, Hayward...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thanks for your review of the Hayward ABG1001 Heater. Your feedback is certainly appreciated. Im glad to assist you with this matter. Please contact me at yo...

1.0
#1017253