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Hayward Pool Products - Hayward 400NG heater leaking after 3.5 months
We bought a Hayward gas heater and after 3.5 months the heat exchanger is leaking- Hayward refuses to honor warranty and blames it on pool chemistry- We have had pools for 25 years and we know how to maintain the proper water chemistry- We are done talking and are...
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#1112656
I upgraded all my pool equipment and purchased all Hayward Products, ($8,500.00 worth), and hired an authorized Hayward installer to install everything. All was good until I received an alarm that my pool was not communicating with tbe cloud server. I followed Hayward...
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Anonymous
Thomas Cecil

Update as of 9/19/17:The local Hayward authorized warranty dealer showed up at 5:35pm and delivered a new aqua connect homenet controller. After setting it up all is good!

Anonymous
Anonymous

Here we are 2 weeks since I placed my call with Hayward customer service about my aqua connect homenetwork not functioning properly. Still waiting for their premier dealer to ...

In 2015 we had a new pool put in and they sold us a Hayward 3400 VSP pump. This pump lasted about 18 months and the control module failed. I purchased a new one on line for another $1000.00 plus. This pump lasted 5 months and failed. With 95 degree weather in Panama...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thanks for posting your review of the Hayward EcoStar VS. Your feedback is certainly appreciated. Im glad to assist you with this matter. Please contact me a...

#1093476

Hayward Pool Products - Brutal Tech Support

Hayward Pool Products
#1114078
Had a problem with a H250 heater not lighting up. Support was horrendous and rude!!! I work in a service industry and would get fired immediately. His job is to support not criticize. Unreal I will never buy a Hayward product
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Hayward Pool Products - Hayward will not honor warranty

Hayward Pool Products
#1105015
1.0
Details
My pump overheats and shuts off breaker. Hayward will not honor their warranty claiming the pump seals are not covered. The warranty makes no exclusion for failed pump seals. Hayward serks any way to vacate the warranty.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Hayward Pool Products - Customer NO-service

Hayward Pool Products
#1066218
2.0
Details
I have been on hold on the customer support line for 7 hours today. Still no answer. Their customer service leaves a lot to be desired!! Their recorded message "Your time is better spent relaxing poolside" doesn't represent their company accurately when your pump didn't last as long as it should and your pool is turning green!.... no relaxing here!
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Customer service
Product or Service Quality

Hayward Pool Products Lights Review

Hayward Pool Products
#841066
2.3
Details
color logic led lights both failed within 2years due to leaking Very expensive to replace
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
What is going to take to match apples with 'apples. I found out the hard way that your variable pumps cannot be controlled by an iAqualink controller, whereas a Pentair pump will. I prefer your pump over the pentair, but now I will have to replace it with a Pentair....
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the . Your feedback is most appreciated. I'm glad to assist you with resolving this matter. Please contact me at your conv...

noticed sand in pool after opening this year. brand new pool was installed new in 2015 ran for 6 weeks in 2015 june thru late august in 2016 both installer and hayward say there is a fracture in the lateral assembly which needs replaced warranty is only one year and...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the Hayward Sand Filter . Your feedback is most appreciated, yet my apologies for your experience with this filter. I'd lik...

I wanted to replace my current Haywood pool pump with a new variable speed , more efficient Hayward pump. I have been dealing with the Hayward customer service department, for six weeks trying to get just three simple questions answered. I just want to make sure that I...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,My apologies for your experience with our technical support. I'll be glad to assist you. Please feel free to contact me. My email address is CustomerSupport@...

1.0
#1087892
I purchased a Hayward H250 gas pool heater two years ago and I am having a issue with the heater as well as the company. The coil is leaking from the manifold and I am being told that it is out fault due to water chemistry being off. The chemistry was off for a week or...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting your review of the Hayward H250 Gas Heater. My apologies for your experience with this product and our service, yet your feedback is great...

I didn't like
  • Product
  • Service
  • Support
#1087417
Pool company I purchased a replacement pump from said it was "normal" for them to sometimes last only a year or two. Considering the pump in total operated for about 3 months (2 years during the summers for half the day) it's ridiculous how long they last. It's...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear anonymous,Thank you for posting this review. My apologies for your experience with this Hayward pump, as well as with our product support, yet your feedback is greatly a...

I recently purchased a hayward vsp super pump model 2602. I had several questions about how to adjust the pump pressure and tried calling the customer service number about 10 times only to be placed on hold due to high demand. Subsequently, I went to the website on...
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Anonymous
Anonymous

The problem has been resolved.

HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear danacb106_55,Thank you for posting your review of the Hayward SuperPump model # SP2602VSP. My apologies for your experience with this pump and with our technical support,...

2.1
I didn't like
  • Worst customer service ever
  • No response from technical support
#1074216
We had a pool installed in the fall of 2012. First season of use was 2013 and the pool cleaning robot had to be replaced. Last year the LED light went, was replaced as "good will ". This May (2017), right after start up, the pump motor bearings went, cost me over $100,...
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HaywardPoolProducts
HaywardPoolProducts
Hayward Pool Products Verified Representative

Dear user73432937,Thank you for posting your review of the Hayward LED light and pool pump. My apologies for your experience with these products. I'm glad to assist you with t...

Anonymous
Bill Bashucki

I have still not had ANY communication from Hayward!

1.9
#1073714